Privacy Policy
Website: www.fluencyinfocus.co.uk
Business Name: Fluency in Focus Tuition
Location: Hull, UK and online
Last updated: 05/12/2025
Fluency in Focus Tuition is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us.
1. Information We Collect
We may collect the following personal information:
Personal Information Provided by You
Name
Email address
Information you include in messages sent via our contact form
Automatically Collected Information
Cookies
Basic analytics/tracking data (browser type, IP address, pages visited, etc.)
We do not intentionally collect sensitive personal data.
2. How We Collect Your Information
We collect personal information through:
Contact forms on the website
Cookies and similar technologies that store basic usage and analytical data
3. How We Use Your Information
We use your information to:
Provide customer support
Respond to enquiries and messages
Improve, maintain, and monitor the performance of our website
We do not sell or rent your personal data.
4. Cookies and Tracking Technologies
Our website uses cookies to:
Enable basic site functionality
Provide analytics and usage data
At this time, we do not knowingly use remarketing or behavioural advertising cookies.
If this changes in the future, this policy will be updated and appropriate consent tools will be added.
You can control or delete cookies in your browser settings.
5. Sharing Your Information
We may share your information with:
IONOS / WordPress, our hosting platform, which stores website data and contact form submissions
These third parties only receive information necessary to provide their services and must protect it in accordance with their own privacy and security obligations.
6. Data Storage & Security
Your information may be stored on secure servers used by our hosting provider (IONOS/WordPress).
We take reasonable technical and organisational steps to protect your data from loss, misuse, or unauthorised access.
However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
7. Legal Basis for Processing (GDPR)
As a UK-based service, we comply with the UK GDPR. We process your personal data based on:
Legitimate Interests – to respond to enquiries and operate our website
Consent – for cookies where legally required
8. Your Rights (UK GDPR / EU GDPR)
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent (where applicable)
Object to or restrict processing
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, contact us using the details below.
9. Retention of Data
We retain personal information only for as long as necessary to:
Respond to enquiries
Meet legal or administrative requirements
10. Contact Information
If you have any questions about this Privacy Policy or wish to request access to your data, you can contact:
Email: fluencyinfocus93@gmail.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.